Account Issues With All TeamLava Games

[bobbyrae]

If you guys perform the usual steps (reinstall, restart, etc) and recover all of your games BUT one, then it can be easily fixed by a support agent. Just send an email to support and mention that you have regained access to all of your games after the fix except for one game. Include the name of the game, your profile name, and game level for the game you're still missing and they'll help recover it for you.

I think you will notice (if you read the posts here and in the several other threads) that players are trying to email support but their emails are not going through. This has been a complaint since last night when the game problems started. So...maybe you could check on why the emails are bouncing back?

[JoeyHoneybee]

If you guys perform the usual steps (reinstall, restart, etc) and recover all of your games BUT one, then it can be easily fixed by a support agent. Just send an email to support and mention that you have regained access to all of your games after the fix except for one game. Include the name of the game, your profile name, and game level for the game you're still missing and they'll help recover it for you.

It's strange , I get back my original level on City Metro , it's nice , but my dragon story is still level 1 since I should be around level 40 , why Teamlava didn't recover for me ?? Pls help .

[seanboals]

I invited another player in FS. The player who I added was a 4 star. After I sent the invite, it showed an entirely different name and a 1 star account. This happened after losing hours of work adding inventory to my shop.

Obviously the fault is all mine. I should never have bought such a second rate device from Apple and will send them an email telling them how unsatisfactory their programming and equipment is. I think Teamlava should also let them know that Apple needs to hire better programmers so this well written software can run the way it should.

[corsican12]

stormID: corsican12
game: RS
level: 41

I had something close to 200 gems (something like 19x) hours ago but now my RS game says I have 148 gems. I have no recollection of spending over 50 gems over night (I barely logged on). Hope this can be fixed, and fixed soon.

[corsican12]

P.S. I play RS on Android. I've also rebooted and reinstalled the game when I saw I'd lost gems but that didn't fix it.

stormID: corsican12
game: RS
level: 41

I had something close to 200 gems (something like 19x) hours ago but now my RS game says I have 148 gems. I have no recollection of spending over 50 gems over night (I barely logged on). Hope this can be fixed, and fixed soon.

[lylahmae]

I invited another player in FS. The player who I added was a 4 star. After I sent the invite, it showed an entirely different name and a 1 star account. This happened after losing hours of work adding inventory to my shop.

Obviously the fault is all mine. I should never have bought such a second rate device from Apple and will send them an email telling them how unsatisfactory their programming and equipment is. I think Teamlava should also let them know that Apple needs to hire better programmers so this well written software can run the way it should.

Lmao! you know those apple products can't even tell time properly.

[kooky panda]

stormID: corsican12
game: RS
level: 41

I had something close to 200 gems (something like 19x) hours ago but now my RS game says I have 148 gems. I have no recollection of spending over 50 gems over night (I barely logged on). Hope this can be fixed, and fixed soon.

Make sure you also send an email to support@teamlava.com so they can look into you game.

[JoeyHoneybee]

Make sure you also send an email to support@teamlava.com so they can look into you game.

Dear Kooky Panda ,

I Sent email to Teamlava twice , but didn't get any response now , what can I do now except waiting ??
My storm8 ID is JoeyHoneybee . My device is IPAD 2 , my error game is Dragon Story .

[kooky panda]

Dear Kooky Panda ,

I Sent email to Teamlava twice , but didn't get any response now , what can I do now except waiting ??
My storm8 ID is JoeyHoneybee . My device is IPAD 2 , my error game is Dragon Story .

Wait is the only option .
I am sure they have tons of emails right now and are working hard to get everyone as soon as possible.
Try and stay close to your email if you can, so once they respond, if they have any additional questions, you can answer them fast.

[mattyboo1]

There is issues again tonight