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Thread: Customer Service Response Time?

  1. #1
    Unregistered

    Customer Service Response Time?

    Has anyone emailed Team Lava with a problem? If so, how quickly did they respond. I emailed them a few days ago and haven't heard back yet.

  2. #2
    Unregistered
    Quote Originally Posted by Unregistered View Post
    Has anyone emailed Team Lava with a problem? If so, how quickly did they respond. I emailed them a few days ago and haven't heard back yet.
    I received a response in about a day and a half. Was more of a form response but better than what i got from We game makers...they never even responded so I deleted that stupid crashing ****

  3. #3
    Unregistered

    No

    No way,they live in a basement making fun of u guys for buying magic boxes. Chances are u never will hear,,maybe gay Norman comes and said hiya

  4. #4
    Unregistered
    I asked a question and got an answer in about a week.

  5. #5
    Unregistered

    Thanks

    Thanks you guys, I still haven't received a response and it's been a week

  6. #6
    Unregistered
    I had to transfer my game between devices, they did respond with an auto reply at first, then I did hear from them
    and they fixed my problem, so if you dont hear from them again, just reply to your auto reply

  7. #7
    Unregistered

    Not even an auto reply

    I didn't even get an auto reply!

    Quote Originally Posted by Unregistered View Post
    I had to transfer my game between devices, they did respond with an auto reply at first, then I did hear from them
    and they fixed my problem, so if you dont hear from them again, just reply to your auto reply

  8. #8
    Unregistered

    Got my "auto-response"

    I tried again, but used my regular email and sent an email to support@teamlava.com instead of using the "contact us" form. I did get an auto response this time!

  9. #9
    Unregistered

    Thumbs up in a few minutes time

    i once complained about a certain neighbor in the game and emailed to teamlava, i was really surprised that after i got an automatic reply,then in a few minutes time someone replied me about the problem!
    good service at that time!

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