Originally Posted by
[S8] Elsa
Our team would like to resolve this as soon as possible. While we're not absolutely sure, we think you're timing out due to the amount of information that's trying to load when you log into the game. A common denominator was extremely difficult to pinpoint since every player has unique islands. This will very likely require an update to the game client, which will be a significant body of work because other improvements will need to be included. Unfortunately, this means more waiting.
We appreciate your love for our game and understand that you've been waiting for good news. We're currently experiencing challenges with resources and are working to resolve those as soon as we can. Unfortunately, at this time I can't offer a date but I'll be sure to share more information as soon as it's available. Thank you for your continued patience and for all of the troubleshooting that you've completed to help us research this.
As for compensation, we'll evaluate this at a later time when the issue is resolved. Thank you again for your grace and patience.
If storing items does help you, we appreciate you doing this while you wait.