Game loading with decos/characters blank

[laceylaine]

Apologies if this has been addressed before, I wasn’t sure what to search for this. Every once in a while when I load my game, everything will be blank in my kingdom, but slowly it will load each decoration and character. It will do this for about 5 minutes and then crash. When I load back in a second time, it will finish loading everything, but there’s no animation from any animals/characters. It will crash a second time. By the third game load, it’s pretty much back to normal, animations back & no crashing.

This all happens to me about once every month or so, but it has happened 3 times this month. Just wondering if there’s a known reason it happens, or if anyone else has experienced this. Thanks for any tips/info.