help!! lost all my pets

**dondonuk** · 02-09-13, 09:27 AM

I had to reset my tablet and I have lost everything. How do I get my babies back??

**hamadrys** · 02-09-13, 09:35 AM

You should probably email team lava about this. They may be able to find your game through your storm id.

**kooky panda** · 02-09-13, 09:37 AM

Go back and redownload the game from the app store.

**dondonuk** · 02-09-13, 09:41 AM

I did but it took me back to the beginning. Unless I have signed in with the wrong gmail account?

**kooky panda** · 02-09-13, 09:43 AM

Did you get a new device or are you trying to get the games back on your original device?

**dondonuk** · 02-09-13, 09:45 AM

On my original device but I had 4 accounts on app store and I don't know which one I used to download

**kooky panda** · 02-09-13, 09:48 AM

It should matter which account. When you delete and redownload a game on the same device, that game will automatically show up because your already have a storm ID set to that device.
I am not sure why your games are starting over.
You will need to send an email to support@teamlava.com to have them check your games.

**dondonuk** · 02-09-13, 09:50 AM

Ok thanks kooky

**henrylucky** · 02-09-13, 09:59 AM

hmm, maybe you can try transfering your game to your device !!

**dondonuk** · 02-09-13, 10:02 AM

How would I do that?

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