HELP! Not my ID or game!

[luv4quiltz]

Was in the middle of playing Restaurant story, when all of a sudden my Neighbor list had names I dont know. I closed the game and restarted, and was entire different restaurant. I opened the Help/FAQ and the User ID isn't mine. Then I opened my Farm Story and same thing with the same wrong ID. I even rebooted my device and still wrong ID on both games.

What do I do to fix this? I feel like I just lost everything I have worked for in these games.

[6Bubbles]

Same for me. I've emailed teamlava. I got an automatic response saying the email volume was higher than normal, so it may take several days to get back.

[DaojinWildfire]

The account issues you guys may have experienced in any to all of your games should have been resolved around 8:30pm PDT. Please restart your device and try to access your games. If you are still experiencing account issues after restarting your device, please post any additional details in THIS THREAD. Any additional information you can provide would be helpful, such as the error message you see or if the game still doesn't display your account, but someone else's, and which game you attempted to log into.

Please also send an email to support (support@teamlava.com) so we can investigate your account for any remaining issues you may be experiencing. I am locking this thread so we can redirect all of you to the main announcement thread where we can focus and gather details for anyone still experiencing issues. Thank you for your patience!