Can anyone believe that? Before I went to bed last night, I have 18 gems on my Farm Story. After 6 hours, it left 3! Am I having Alzhimer?
Can anyone believe that? Before I went to bed last night, I have 18 gems on my Farm Story. After 6 hours, it left 3! Am I having Alzhimer?
sophiacml
Look for a new item in your inventory. You might find something that costs 15 gems.
If you can't find anything, email support@teamlava.com and they can tell you what you bought while you were sleep-playing.
Hope you like what you bought.
I've checked everything & confirmed that I didn't buy anything for months now in gems since I need to complete not only the goal but mastering the crops. My farm basically scratch to crops & tress only.
sophiacml
You are not alone with the disappearing gem glitch. Some months ago, 24 gems disappeared from my farm and I wrote to support but they said their System showed I made a purchase from the picnic basket and a crop circle was awarded. I am certain I never touched the picnic basket and it took me a while of searching ie water neighbours' and community farm to see what the crop circle actually looked like since I've never seen one. Neither could I find this crop circle in my inventory!!! The mystery is still not unrevelled to date although TL said the case is closed as their system is working fine. Story End: 24 gems poorer and no Crop Circle.
I woke up to missing gems also...nothing in my inventory that I purchased ( never used my gems to purchase anything anyway teamlava has always stolen them with pop ups) not this time though...they are simply missing...I want them back teamlava...ENOUGH IS ENOUGH
You can send an email to support@teamlava.comOriginally Posted by ljsae
Give them your storm ID, the game and the day the gems went missing. They will be able to look into your game and let you know what happened.
Need me? Send Me A Private Message
Note: Due to some personal matters, I will not be on over the weekend.
Contact Storm8 by filling out this form: support.storm8.
How to submit Support Request
already done...not that I expect much from them...still waiting for a reply
The only reply I got from the support team is that they assured that I used 20 gems to recover my crops, which is impossible statement! I play TL's games almost 24/7 to assure nothing will gone bad or even whittered crops! And even if they gone bad, I WILL NEVER USE GEMS TO RECOVER! Absurd thing is they can't do anything about it! This is insane! I admit that once in awhile I lost gems through those stupid gems trap like the catalogue slot or too quick on food recover that I shut up cause I know there will be no way having those to be returned.
Somehow, not this time! I DIDN'T HAVE CROPS TO BE RECOVERED BY GEMS! This is really frustrating! How can TL do this to players? I wish I can calm down about the matter but why is it that always have to end up with all the hassles just to get back our own gems? I understand internal investigations need to be done. Still, I don't have ***** for gems and if I have to, it will be more that you hear from me in this forum!
sophiacml
Guess what, TL just sucked my 15 gems away for no reasons & in fact accused I was the one who made mistake!
sophiacml
That really sucks.
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