Lost floor/wall decorations and doors

[redbites]

Just wondering,
Was it a pop-up or they just credit it toward your account?
Been waiting for 5+ hrs, still don't see the 50 gem pop-up...

The door is finally back, but wall/tiles are still missing =/

It was a pop up, but you should try contacting support@teamlava.com or restarting you device if you haven't received 50 gems

[desertfarmer]

I received a ticket number # confirming that they received my email........
But my problem is--- it is a "Transfer Information Request"! I am not asking my account to be transferred! Tho i did my own transfer from iphone4 to ipod 4...... I gave all the necessary details... And my letter subject is headed " Lost floors and wall decors"! .... Why do they ask for transfer when i am not asking for it!?

[desertfarmer]

Never mind that! I received a second email confirming my problem....

[Rachael98]

I received a ticket number # confirming that they received my email........
But my problem is--- it is a "Transfer Information Request"! I am not asking my account to be transferred! Tho i did my own transfer from iphone4 to ipod 4...... I gave all the necessary details... And my letter subject is headed " Lost floors and wall decors"! .... Why do they ask for transfer when i am not asking for it!?

Never mind that! I received a second email confirming my problem....

Oh dear...probably tiredness...I'm sure you can sympathise (I can)...

[simplyme4]

Hey all,

As a result of maintenance last night, some users will have lost wall/floor decorations and/or their door. This could be occurring in Restaurant, Fashion and/or Bakery.

Our engineering team is currently working on resolving this matter as quickly as possible. We apologize for the inconvenience, and appreciate your patience while we work on this issue.

Edit:

As of right now, we are not able to recover the items that were lost. 50 Gems have been added to the games of players that were affected by this issue to replace the lost decorations.

I realize 50 Gems isn't enough for everyone's Store, particularly in the forums where we have plenty of Superusers. In this instance, you will need to email support@teamlava.com, who will investigate your account and take additional action if necessary.

As you can imagine, this process is fairly time-consuming. Please be patient with our Support team regarding this issue, as your particular case may not be fixed overnight. However, our team is working around the clock to ensure all of our users are taken care of.

If you have any further questions, please let me know. (Though please wait a few hours for responses, as sleep is needed).
-GM

I still have no door on Fashion Story😡

[Whooosh1]

I have lost everything as well, in restaurant and bakery

[kooky panda]

I have reported the issue of trying to place flooring is not sticking to GM.

[gail66]

is it just iPad users ? restaurant ruined at the moment ?
bakery thank god ! is okay
let's hope they get it fixed

[Rachael98]

I have lost everything as well, in restaurant and bakery

E-mail Support.

I have reported the issue of trying to place flooring is not sticking to GM.

Thanks, Kooky; when GM comes back on...

[Rachael98]

is it just iPad users ? restaurant ruined at the moment ?
bakery thank god ! is okay
let's hope they get it fixed

No, it's on all devices.